Delivery & Returns
Getting it to your door.
Every order is packed by hand from our UK unit and dispatched Monday to Friday. No customs paperwork, no waiting weeks for a parcel from overseas — just heritage groceries on your doorstep.
Where we deliver
We deliver across UK Mainland and the UK Highlands & Islands. We do not currently ship outside the UK.
Shipping rates
Shipping is calculated by total basket weight at checkout.
- UK Mainland — from £3.99 (up to 2kg) to £19.99 (over 25kg)
- UK Highlands & Islands — from £6.99 (up to 2kg) to £34.99 (over 25kg)
Who delivers it
All orders ship with Parcelforce. You'll get a tracking number by email as soon as your parcel is on its way.
Delivery times
Orders are dispatched Monday to Friday, usually within 1–3 working days. UK Mainland orders typically arrive within 2–3 working days from dispatch; Highlands & Islands within 3–5.
If something goes wrong
If something arrives damaged, opens in transit, or you receive the wrong item — write to us within 14 days at [email protected] and we'll send a replacement or refund, no quibbling. Food items cannot be returned for change of mind once opened, in line with UK consumer law for perishables.
A note on packing
Rice, millets and pulses travel in their own re-sealable bags inside a recycled cardboard outer. Oils ship in tins. We don't use plastic void-fill — only shredded paper and corn-starch peanuts.